Case study

River View
Primary School.

“Printing out 400 letters and distributing them around the school was time consuming. With the app you know the messages you send out will be seen by parents.”

What challenges were you looking to address?

We were looking to improve communication. To make sure that parents could easily access all the information that we were providing, because we were using letter formats as well. It was all about making sure that we could directly contact parents and that they are getting the messages. We were using a text messaging service as well but it had become very dated.

What features where you looking for?

We wanted to have links to the website and consent forms, and something where all the information could be at the fingertips of the parents if they needed it, not just the communication we had sent out. We were looking at cutting down on paper and costs and it has helped us cut down on a lot of costs.

Why did you choose Parentapps?

Having the push notifications and using texts covers all angles. You know whichever way you try to get a message out that the parent will have some form of information.

How are parents


with the app?

It wasn’t difficult getting parents on the app. We had to do a few pushes initially to get them to download it, but once they came to realise they could get all the information straight away I think a lot of parents then encouraged other parents to get onboard. They’ve got all the information they need which is good.

In the beginning the parents that did download the app were really enthusiastic about it. We only have a few parents that haven’t activated the app, but some don’t have a smartphone or enough memory on their phone. We have ways to workaround that and it’s miles better than it was at the start. 

How has the booking system benefitted your school?

We’ve just used the booking system for the first time for our parents evening. We’ve had quite a good response from it, and only a few bookings which we had to manually input ourselves, but it was nothing compared to the work we would have had to do in the past.

Previously we were using forms to take bookings for parents evening, and I’ll admit it was tricky and would take a whole day to set it up, but this one is miles better. It’s a lot easier and quicker to set up but also to look through as well.

What impact has Parentapps had on your school?

When we do send messages out it’s so much easier now to ensure the parent has got the message. If you had to make phone calls and you couldn’t get through you were always mindful that they didn’t get the information they needed and then would have to follow up.

It’s far easier to ensure parents are always up to date as soon as we are, without any delays. It’s also good that you can cross check it, and go back to information and see what messages have been sent and which parents have viewed information.

It’s got some of the more senior members of staff on board with the app, particularly during the lockdown, as they’ve been able to communicate with parents as well. They’ve got used to using the app, instead of relying on the office team to send out messages. So rather than contacting us whilst they were working from home, they can just do it themselves so the messages get out quicker.

During the lockdown, I don’t know what we would have done without it. We’re continuing to use the app to eliminate sending paper letters out, so we’re saving on photocopying, paper, and time.

Don't just take our word for it,

see what our
schools say.

Read through what our customers
are saying about Parentapps.

It really has changed the way we communicate with our community. It’s streamlined processes, it has enabled staff to really quickly send out messages, communicate and reach a wider audience.

Brian Gamble

Acklam Whin Primary School

It’s honestly the best thing we’ve done. It’s efficient, it saves such a lot of time and it’s one central place again which for me is the most important thing.

Sharon Spencer

ICS Madrid International

Printing out 400 letters and distributing them around the school was time-consuming. With the app, you know the messages you send out will be seen by parents.

Lisa Johnson

River View Primary School
We have had people ring up and comment on its design and our parents and children love the video and photographs.

Sandra Burgess

St Teresa's RC Primary School

It’s massively reduced costs through paper letters but also having term dates and links to the website, makes the information far more accessible and that’s reduced the number of things parents call in for.

Sophie Lewis-Newton

St John Bosco Arts College

It’s immediate. We can hit many many parents, really quickly. It’s just revolutionized school. That’s all I can say, it’s just fantastic. I really really love it.

Margaret Standon

Quernmore CofE Primary

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